Privacy Policy — Watchman

1. Introduction

This Privacy Policy explains how WeServeAI (d/b/a “Watchman”) collects, uses, and protects information when you use our platform (the “Service”). By using the Service, you consent to the practices described in this Policy.

2. Information We Collect

Account Information. Name, email, workspace/organization details, and authentication identifiers.
Authentication. Session tokens and related metadata to keep you signed in (via our auth provider).
Video Streams and Metadata. RTSP URLs, stream names, regions/layout preferences, and associated camera metadata you provide.
Events and Clips. AI‑generated event data (timestamps, labels, scores, frames/snapshots) and user‑created clips.
Server and Usage Logs. Diagnostics, performance metrics, request logs, and capacity/utilization data for servers.
Support. Information you provide when you contact us for help (tickets, emails, attachments).

3. How We Use Information

Provide, operate, and improve the Service, including event detection and monitoring.
Authenticate users and secure accounts; prevent abuse and misuse.
Analyze usage to improve accuracy, performance, and reliability.
Respond to support requests and communicate about the Service.
Comply with legal obligations and enforce our Terms.

4. Legal Bases (EEA/UK users)

Where applicable, we process data based on legitimate interests (e.g., providing and improving the Service), performance of a contract (our Terms), consent (where required), and compliance with legal obligations.

5. Sharing of Information

Service Providers. We work with third‑party vendors (e.g., hosting, storage, analytics, auth) who process data on our behalf under appropriate confidentiality and security obligations.
Legal and Safety. We may disclose information to comply with laws, regulations, legal processes, or enforceable governmental requests, or to protect rights, safety, and property.
Business Transfers. If we are involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction, subject to this Policy.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and your workspace settings.

7. Security

We implement technical and organizational measures designed to protect information. No system is 100% secure; you are responsible for securing your networks, cameras, and access credentials.

8. Your Choices and Rights

Access, update, or delete certain account information from your settings or by contacting us.
Configure streams, agents, and retention within your workspace to control what is stored.
Opt‑out of non‑essential communications by using unsubscribe options where provided.

9. International Transfers

We may process and store information in countries other than where you reside. Where required, we implement appropriate safeguards for cross‑border data transfers.

10. Children’s Privacy

The Service is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided data to us, contact us to request deletion.

11. Changes to this Policy

We may update this Policy from time to time. We will post updates on this page and revise the “Last updated” date. Your continued use of the Service after changes constitutes acceptance of the updated Policy.

12. Contact

Questions about this Privacy Policy? Contact us at weserveai.com.